Knowledgebase

The "Essential Information" guide has details of how to install and license the VisualSoft Suite, and also how to setup and use some of the most important components.

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The VisualSoft Suite and VisualReview use some features which are not automatically installed as part of Microsoft Windows. These are required and can be installed on your computer before you run the VisualSoft Suite or VisualReview Installer.  If these prerequisites are not installed before running the VisualSoft installers they will be downloaded and installed as needed.  Note that this can take some time so it is often best to install them ahead of running the VisualSoft installer. 

Any PC bought or rented from VisualSoft will have a folder C:\VisualSoft Utilities\prerequisites.  You should update the contents of this folder to match the details listed below.  If using your own PC, you should place the prerequisite installer downloads in the same folder as the VisualSoft installer file.

Note that different releases of the VisualSoft Suite or VisualReview may add or change the prerequisites.

Please see the relevant details in the following articles:

Prerequisites for installing Windows 10 

Prerequisites for installing Windows 7

 

Please use the link below to download the latest User Manual for the VisualSoft Video Downsampler.

Each licence has a unique Product Key.  You can put the same Product Key on more than one PC, but it can only be active on one PC at a time.
If you want to move a licence from one PC to another follow the FOUR STEPS below.

1.   TRANSFER / COPY the Product Key to a file

a.   To transfer or copy a Product Key from one PC to another click on Transfer a Product in the Admin Panel.

b.   Next, click in the boxes to select which product licence(s) you want to copy and transfer.

c.   Click the Transfer button at the bottom of the page.

d.   You will be asked to type the name of a file where the details will be saved.  Select a folder and file name that you can easily find again later:

·   If you are transferring the product licence to a PC on the same network you could save the file to a network drive that both PCs can access.

·   If the two computers are on different networks but in the same office or ship, you could use a USB memory stick or a portable disk.

·   If the two PCs are far apart you can email the file from one site to another.

2.   DEACTIVATE on the old PC

a.   Deactivate the license on the original PC so that you can then activate it on the new PC.  To deactivate, click the Deactivate License button on the original PC and follow the instructions.


If you do not plan to use the licence again on the original PC, you can also Remove it, by clicking the Remove Licence button. 

If you think that you will use it again, don't remove it, and it will be ready to be re-activated as soon as it is no longer in use anywhere else.  You can have the same Licence or Product Key on more than one PC, and just Activate and Deactivate to change which PC can use it.  If you have internet access on both PCs, the deactivation on one and Activation on another can be completed in a couple of minutes.

3.   ADD the licence on the new PC

a.   On the new PC open the Admin Panel and use the Add Licence tool to import the file which you just saved or which you received by email.

4.   ACTIVATE on the new PC

a.   Activate the license on the new PC by clicking the Activate License button on the new PC and following the instructions.  You must have Deactivated on the original PC first!


 

 

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